Refund policy

60-Night Fit Guarantee & Returns
We want LumiGlide to fit into your actual workday. If it doesn’t, you have 60 nights from the day your order is delivered to request a return, even if you’ve opened and worn it.

How to start a return
Email lumiglide.help@gmail.com with your name and order number. We’ll reply with return instructions. Items sent back without first requesting a return can’t be accepted.

Return shipping
Return shipping is paid by the customer, unless your item arrived damaged, defective, or wrong.

Damaged, defective or wrong items
Please check your order when it arrives. If something is wrong, email us a photo right away and we’ll make it right with a replacement or a refund, at no cost to you.

Refunds
Once your return is approved, you’ll be refunded to your original payment method within 10 business days. Your bank may take a few extra days to post it.

Non-returnable items
Gift cards.